Countering White supremacy is a multi-facetted endeavor with personal, professional, policy and operational dimensions. Equity and anti-racism are practices, not goals. They require time, transparency and intentional inclusion. 

Equity, cultural relevance and multiculturalism have always been central to my research practice. Now, issues related to DEIA and anti-racism are at the heart of client research questions.

I have extensive experience in multi-cultural contexts addressing equity, access and different ways of knowing. A few key tools for inclusive research efforts include complete transparency, multi-lingual study design, and shared data collection and analysis processes to engage participants and other interested parties.   Information is power, it must be shared.

Relevant Projects

To be relevant, organizations must engage with the communities they serve, including staff and volunteers. Bringing diverse voices into the planning process roots an organization in its community by building relationships while informing strategy. A community-based effort to define strategic priorities, mission, vision and values requires commitment to transparency and equitable access.

Relevant Projects

Program evaluation examines outcomes, or impacts that a program has on participants to answer the question, “how has this program improved lives?”  Outcomes range from cognitive gains, to  improved health, to economic independence – any facet of life being addressed by the organization.  We can also track outputs, the provision of appropriate services and program components, as well as numbers served.

Program evaluation is best done iteratively to inform development and assess impacts, though post-experience evaluation alone is most typical. I have a track record of effective formative and summative evaluation efforts with all manner of facilitated experiences including membership programs, field trips, family programming, after school programs, educator professional development institutes, on-line learning and social media gaming.

Relevant Projects

Customers, members, visitors, program participants and staff all use organizational events, amenities and policies. Their experiences are core to organizational success. Understanding satisfaction, and dissatisfaction, requires understanding respondent expectations as well as needs. Iterative research systems shine light on how to improve staff and customer experiences boosting retention, repeat visits, etc. Insights gained point to staff training needs and help to refine and align messaging.

Exhibition evaluation is user-experience research. Physical and cognitive accessibility is central to exhibit development. Best practices address accessibility and usability at every phase: front-end, formative and remedial/summative evaluation. Check out my museum portfolio at http://visitorstudies.com/.

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All meetings, including trainings should be energetic and dynamic.  I have a ton of fun facilitating, so participants have fun too. Every session is tailored to organizational goals, facilities and personality.  I typically facilitate research design, data analysis and sharing events, program and exhibit development, strategic planning, and more.

Any research project can be designed as a professional development effort. I have extensive experience with hands-on training within single organizations, and in workshops at professional conferences internationally.  

You might be surprised at how helpful my finger cymbals can be in a training workshop!  

Relevant Projects